Quality is not simply a snag-free handover. Quality is demonstrated during the entire construction process and throughout the working life of the finished product. We apply ourselves to every stage in a project’s life-cycle to ensure that high quality is evident throughout. Quality of finished product, of documentation, of working relationship.
Quality of build
A client should rightly expect a snag-free handover and Modus Workspace aims to deliver. To ensure that it happens we have to do many things - select and motivate our supply chain; recruit, train and retain the best people; plan and execute projects in minute detail; provide sophisticated programme management systems; bring in fresh pairs of eyes towards completion; and many other measures.
Quality of process
An integral part of the quality of a project is the responsiveness of members of the team to each other. Modus Workspace has defined KPIs that set out and monitor the speed and effectiveness of our communications: requests for information, programme updates, contractor’s report, valuations, O&Ms and the final account.
Quality of staff
The construction industry suffers from high staff turnover. This often means that contractors are fielding staff who are relatively untried and untested. Modus Workspace takes a different view - we have the lowest attrition rate in the industry at less than 5% (compared to almost 20% elsewhere). New staff go through extensive induction and training before they are given live projects and we mentor everyone through their first year. The result is that professional teams can count on getting the same quality on all their projects and can often form strong working relationships with our people.
Quality of support
Modus Workspace has a specialist support team that looks after a project after completion, during the defects liability period and beyond if required. The team is introduced to the client and project about a month before PC - they witness commissioning and help develop the maintenance regimes. Clients have the peace of mind of a 24hr helpdesk, online works ordering and SLA-backed response times.